I didn’t get my Rank Math Pro plugin.

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can see that you have purchased Content AI Starter Plan associated in the email in the sensitive data section.

Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:
https://rankmath.com/kb/content-ai-plans-and-credits/

You can also read Content AI FAQ’s from here: https://rankmath.com/content-ai/

Please note that Content AI plans differ from our Rank Math PRO subscription.
https://rankmath.com/pricing/

Also, to avoid any confusion in the future, would you like to merge these two accounts?

If so, please tell us the preferred email address and we will do the needful.

We really look forward to helping you.