I could’n set up a wizard using rank math pro

#737995
  • Resolved Qian
    Rank Math free

    Hi i uploaded and installed the rank math pro in my site but it seems there is no directing me to the wizard set up when i activate it. There is no such a button at the plugin tab as well but the free version did have a wizard set up button.
    Also i can see there is no site connection in my rank math backend.
    Please help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    I’m sorry to hear that you’re facing issues with setting up the wizard in Rank Math PRO on your site. It seems like you are unable to find the Setup Wizard button after activating Rank Math PRO.

    To access the Setup Wizard in Rank Math PRO, you can follow these steps:

    1. Automatic Initiation of Setup Wizard: As soon as you install and activate the Rank Math PRO plugin, the Setup Wizard should automatically initiate. If it didn’t, you can try the next step.

    2. From Plugins Page: If the Setup Wizard didn’t start automatically, you can manually initiate it from the plugins page. Navigate to your WordPress Dashboard → Plugins → Installed Plugins. Look for the Rank Math SEO plugin in the list, and you should find an option to run the Setup Wizard from there.

    If you are still unable to access the Setup Wizard or if you are experiencing issues with site connection in your Rank Math backend, please reply to this ticket. A human agent from our support team will assist you further.

    Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    How to Install Rank Math PRO Using Composer?
    Installing Rank Math on a Multisite Environment » Rank Math
    Installing the Rank Math Plugin for the First Time
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    How to Access Rank Math’s Setup Wizard

    Qian
    Rank Math free

    Hi yes I still unable to access the Setup Wizar of rank math pro, please help. Thanks!

    Hello,

    Thank you for contacting Rank Math support.

    The Setup Wizard of the Rank Math PRO is the same as the wizard of the Free plugin. You can access it from the Setup Wizard option under the Free plugin or by navigating to WP Dashboard > Rank Math SEO > Dashboard > Setup Wizard. The PRO features will be added to the setup wizard.

    I hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Qian
    Rank Math free

    I did what you told me, and it still doesn’t work.
    I don’t want to try it again, and please refund.Thanks.

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 5 replies - 1 through 5 (of 5 total)

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