I can’t use my credits

Hello, we apologize for the inconvenience you’re experiencing with your Content AI credits. It seems there might be an issue with the system not recognizing your available credits.

To assist you further, could you please provide us with your account details or any relevant information that could help us investigate this issue? If you have any screenshots or additional details, please share them with us so we can resolve this for you. Thank you for bringing this to our attention.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

For initial troubleshooting, please ensure that your Rank Math plugin is already updated to their latest version:
https://rankmath.com/changelog/free/

If the issue still persists, please follow these steps:

1 . Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . Once all the above steps are done you might need to refresh the credits again this time to start using Content AI.

Please head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Let us know how this goes.

Thank you.