I cant update my google logo

#746188
Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    I’m sorry to hear that you’re facing issues updating your Google logo in Rank Math. If you are experiencing difficulties saving the new logo, you can try the following steps:

    1. Ensure you are using WordPress version 5.5 or above as the option to update the logo is available in these versions.
    2. When uploading the new logo, make sure to click on “Replace current with uploaded” as shown in the screenshot below:

    Replace current with uploaded

    1. If you are still unable to save the new logo after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention.

    Sources:
    How to Setup Rank Math SEO Plugin Properly
    How to Show Images in the Search Results » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    How to Change Your Website’s Favicon in WordPress » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please confirm where you’re updating the logo/favicon? If you’ve already updated the favicon but still not showing on SERPs then it is possible Google hasn’t crawled your website yet. We would recommend you wait a while until Google re-crawls your website and update the favicon.

    You can also check the Google guidelines on how to ensure that your favicon is set up to show on the search results page.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    It’s not favicon. This is the Logo for Google that can be configured in the plugin setup wizard.

    Hello,

    We are sorry for the confusion above. If the settings are not getting saved, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta
    

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/settings-not-saved/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    In this case, please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We were able to effect changes to the Logo in Rank Math > Titles & Meta > Local SEO.
    https://imgur.com/DrNilLY

    The prior image you shared of that area seems to be from an older version. Perhaps the update has cleared the issue.

    Kindly check and confirm if this issue still persists.

    Thanks.

    https://yoursite.com/wp-admin/admin.php?page=rank-math-wizard&step=yoursite

    That prior screenshot is from this page. The issue still persists on this setup wizard page. but it’s okay if that Titles & Meta > Local SEO logo will replace it. Simply we want to change the old Logo for search engines to a new one.

    Hello,

    Thank you for your patience.

    The logo is already updated in Local SEO, so you can ensure that search engines see the new image as it is already reflected in the schema and meta tags of your website.

    According to Google guidelines, crawling can take anywhere from a few days to a few weeks. The crawling and indexing depend on the authority and crawl budget of the website.

    Looking forward to helping you.

    Ahmed
    Rank Math free

    I have the same problem

    Hello @Ahmed-9891,

    Kindly attempt making changes at Rank Math > Titles & Meta > Local SEO > Logo and see if the image is saved successfully. This is the same field as the Logo for Google in the Setup wizard.

    Let us know how this goes. Also, let us know if you have further questions or concerns.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘I cant update my google logo’ is closed to new replies.