I can’t save change settings

#142002
  • Resolved Eric

    3 years, 3 months ago

    Rank Math free

    Hi, I installed the plugin right now, i am trying to set the settings from plugin panel but each time i try to save changes, it redirects me to namesite/wp-admin/admin-post.php

    I have checked about update the plugin, but its just installed 10 min ago, so I guess is the last version.

    I have seen other tickets, and trying about enabling “ModSecurity” as suggestions, but I don’t have this option in my Cpanel.

    Please could you help me to resolve this problem?

    Thanks.

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    https://i.rankmath.com/JDmx6B

    To check if you are using the latest version, you may refer to our changelog page here: https://rankmath.com/changelog/. For your reference, v1.0.56.1 is the latest version of Rank Math Free.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I can’t save change settings’ is closed to new replies.