Hello,
Thank you for reaching out to us regarding the payment issue you are experiencing with your company credit card. We apologize for any inconvenience this may have caused.
Based on the information provided, it seems you have already taken some troubleshooting steps. Since the payment is still failing, we recommend the following additional actions:
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Contact Your Bank: Reach out to your bank to inquire about any specific reasons why the payment might be getting declined. Sometimes, banks have security measures that can block certain transactions, even if the funds are available.
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Try Another Payment Method: If possible, try using a different credit card to see if the payment goes through successfully.
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Check for Browser Issues: Ensure that there are no browser-related issues causing the problem. Clearing cache and cookies or trying a different browser might help.
If after trying these steps the issue persists, please provide us with more details or a screencast of the error message so we can assist you further in resolving the payment problem.
We appreciate your patience and cooperation in this matter. Thank you for choosing Rank Math.
Looking forward to helping you further.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
