I can’t get google analytics not to count the visits of logged in users.

#438315
  • Resolved Alejandro Olmo

    1 year, 8 months ago

    Rank Math free

    I have activated the option “Exclude visits from logged in users” but even so, it is counting the visits in Google Analytics (GA4) of those users who are logged in to the website administration. How can I solve this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    1 year, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the affected website URL so we can check the Analytics code? You can add it in the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Meanwhile, please try clearing your website’s cache for initial troubleshooting.

    Looking forward to helping you.

    Thank you.

    Alejandro Olmo

    1 year, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    1 year, 8 months ago

    Rank Math business

    Hello,

    I checked the website, there is a tracking code added to the website even when the option is disabled in Rank Math.

    Check the screencast in the sensitive data section.

    If you have added the code manually or using some other plugin, please remove it from there and check again.

    Let us know how it goes.

    We are here to assist you.

    Alejandro Olmo

    1 year, 8 months ago

    Rank Math free

    Indeed, it was that, the code was put in the theme, I have already removed it and I have left only the rank math, thank you very much for everything.

    Reinelle

    1 year, 8 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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