Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you are getting any errors when trying to activate Rank Math on your site? If yes, please share the detail of the error so we can check and assist you further.
Looking forward to helping you.
no errors. I just activate and nothing happened. I was working with this plugin under Anowah for more than 4 months, now I was about to check how SEO goes and I realized is inactive.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
hi, I can’t share the WordPress login because I’m not the owner of that WordPress account. I’m just owner of the account of Rank PRO business.
Hello,
You have created this ticket using a Free account. Please share the email address of your PRO account so we can check and verify your purchase.
For the issue, since you can’t share the login details, please record and share a screencast of the issue so we can check and assist you further. You can use a tool like https://loom.com/ to record and share the screencast.
Looking forward to helping you.
That’s super wierd. I created the ticket under my account. The emails is : g*****************@g********
Hello,
The email address that you have shared doesn’t have any subscription. Please share the receipt that you must have received from FastSpring so we can locate your account.
Looking forward to helping you.
Hello,
You need to install the Free plugin on your site for the PRO plugin to work. Please navigate to WP Dashboard > Plugins > Add New and search for Rank Math and install & activate it.
Let us know how that goes. Looking forward to helping you.
Hi here is the invoice : [Sensitive Data]
Sorry, I’m very confused. I purchased in March and that’s the plugin that I was working on my SEO for a couple of months. I don’t understand why I need to do it all over again. I don’t know why my pluging is not activate like was since march and where is all the SEO work that I worked on that…
Hello,
You have purchased the PRO subscription using the email address that I have shared in the sensitive data section. If you want us to merge the accounts, please share the preferred email address and we will do the needful.
And you need the Free plugin for the PRO version to work. And once you install and activate the Free and PRO version, all the settings that you had in our plugin will be back.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
