I cannot use content AI on my website

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with Content AI on your website.

If you are encountering an error message stating, “Sorry, the request has failed,” it might be due to a connectivity issue or a problem with the credits synchronization.

To resolve this issue, please follow these steps:

1. Ensure you are logged in to the correct account where you purchased the Content AI credits.
2. Go to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. You can refer to this screenshot for guidance:
   
3. If the issue persists, disconnect and reconnect your Rank Math account by going to WordPress admin area → Rank Math → Dashboard → Help. Then refresh the credits count in Content AI.

By following these steps, you should be able to use Content AI without any further issues. Please let us know if you need any further assistance.

Hello,

Glad to hear that it is now working from your end.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.