Hello,
I’m sorry to hear about the issue you’re facing with logging into your Rank Math account. It seems like you have registered both your private email address and your website email with Rank Math, causing difficulties in accessing your account.
To resolve this, you will need to contact our support team directly to assist you in merging both accounts or changing the email connected to your Rank Math PRO plan. Please open a ticket by navigating to the Rank Math Support Forum and follow the steps outlined in the article on how to submit a ticket.
If you encounter any further issues or have additional questions, please feel free to reach out to our support team through the ticket submission process. We are here to help you with any concerns you may have.
Thank you for reaching out, and we appreciate your understanding as we work to resolve this issue for you.
Best regards,
Rank Math Support Team
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
But isn’t that what I’ve done here; submitted a support ticket?
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Please ignore the response from Rank Bot in this case.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format in the sensitive data section of this ticket :
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hi, thanks for getting back to me.
First; is this visible on any website? I have given my email addresses believing it’s between me and support. So i don’t understand the bit about the sensitive data section.
Thanks
Make this email primary : { p***@e************* }
Discard this email : { s***********@g******** }
And; if login through this email is disabeled, how will I log in through the other one? PW recovery didn’t work; no link came.
Hello,
Thank you for your patience.
We have merged your accounts as requested. [moved to sensitive data section]
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
