I cannot access the setup wizard

#19255
  • Resolved Ameer Saheim Beresford

    4 years, 5 months ago

    Rank Math free

    I downloaded, installed and activated the plugin but when I click on the setup wizard, I get the following error: “Sorry, you are not allowed to access this page.” Can you assist?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please create a new admin user account and login to your site using this account and let me know if the problem is still reproduced?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Ameer Saheim Beresford

    4 years, 5 months ago

    Rank Math free

    Are you asking me to create a new admin user account for my WordPress site or RankMath?

    Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Please create an admin user on your WordPress. If the issue persists, please share some temporary access and I will be happy to check the issue for you.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I cannot access the setup wizard’ is closed to new replies.