I canceled my subscription and get charged

#678742
  • Resolved Petra Hoerter

    5 months, 2 weeks ago

    Rank Math business
    Content AI Expert

    Hello Rankmath Team,
    yesterday something went wrong with my account and I canceled my agency subscription.

    However, the amount has now been charged to my credit card again by mistake.

    However, I would like to make 2 changes.

    1. convert the Agency subscription to 1 Business subscription
    2. add the AI Expert subscription again

    Can you do this for me and refund the remaining amount to my credit card account?

    That would be 199,- for the Business annual license
    Plus 129,- for the AI Expert annual subscription
    328,. Together.

    Acency 549+
    – Business 199,-
    – AI Expert 129,-
    = 221 Remaining amount

    Thank you very much

    Translated with http://www.DeepL.com/Translator (free version)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    5 months, 2 weeks ago

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    Petra Hoerter

    5 months, 2 weeks ago

    Rank Math business
    Content AI Expert

    Hello Princess,

    everthing is ok, I bought new Business license plus AI Expert, so I’m staying here 🙂

    Best Regards

    Petra

    Princess

    5 months, 2 weeks ago

    Hello,

    We are glad to hear that.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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