We are still charged on January 20
Hello,
Thank you for contacting Rank Math today.
That email address doesn’t have any active subscriptions from Rank Math and we also don’t see any past transactions from it.
Could you please search and forward us the FastSpring receipt for the most recent purchase so that we can locate the subscription?
Looking forward to hearing back from you.
I did not receive the bill of FastSpring but I was charged in the bank saying: “Card number 5223xxxx9881 GD paid at FS rankmath Amsterdam NL” on January 20th. Can you help me to check the transaction of the number Is this card from any account?
Hi,
I don’t see you guys responding to this request?
Thank you.
Hello,
Sorry for not following up quickly and for any inconvenience that might have been caused due to that.
Can you please check the sensitive data section and let us know if that is your email address?
Looking forward to helping you.
Hello,
I found a payment that was not what we wanted. I can’t login to that account now because the email is not correct? Can you help me provide the email of this invoice:
Order ID: RANKMATH220120-4115-94468B
or
Invoice ID: IVFSYZ44V67JABZBGK72B2KERYPA
Hello,
Thank you for providing the details.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
