This is the answer you CEO told me
Hi Jorge,
Thank you so much for getting in touch.
You can’t modify the subscriptions once they expire, and that’s why there are no options to edit or update subscriptions in your FastSpring account. Please share the last four digits of your card so I can check why the payment isn’t going through.
Looking forward to helping you.
Hello,
In that case, please wait for a reply from the email as our accounts team is already handling this matter.
They have already contacted FastSpring, our official payment provider to assist you with this.
We appreciate your time and patience in the meantime.
Thank you.
Ok than you I will be waiting.
Hello,
We just wanted to let you know that the transaction was canceled because it triggered a risk assessment in the payment provider.
For the transaction to go through the management needs to approve it so it’s outside of our hands now whether or not this can be solved.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
