I by mistake purchased the content IA using the wrong email

#658689
  • Resolved Kasim

    6 months, 1 week ago

    Rank Math free

    I was meant to purchase on it on my active account on email address and ended up signing a new account on this I already have on my k**********@g********

    And by mistake, I did not realise and paid by PayPal and I ended up making a new account on e********@c******************

Viewing 1 replies (of 1 total)
  • Princess

    6 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have transferred your purchased AI credits to your other email account.

    Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I by mistake purchased the content IA using the wrong email’ is closed to new replies.