Hello,
Thank you for reaching out to us regarding the email address mismatch for your Content AI credits. We apologize for any inconvenience this may have caused.
To rectify this issue and transfer your Content AI credits to the email connected to your Rank Math account, please follow these steps:
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Log in to Your Rank Math Account:
- Visit Rank Math My Account and log in using the email address “s**********@g********” that was used to purchase the Content AI credits.
- Navigate to the Websites tab to check if your Content AI credits are visible.
-
Contact Support for Assistance:
- If your credits are not visible due to the email mismatch, please contact our support team for help.
- Include the invoice you received from FastSpring.com in the Sensitive Data section to expedite the process of merging both accounts or transferring your credits.
Once you have completed these steps, our support team will assist you in resolving the email mismatch and transferring your Content AI credits accordingly.
If you need any further assistance or have additional questions, please feel free to let us know. Thank you for bringing this to our attention.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Connect/Disconnect Your Website From Content AI
Hello,
Thank you for contacting Rank Math support.
We can merge both accounts for you, please tell us the preferred email address and we will do the needful.
Please share the email ID in the below format:
Make this email primary: { preferred primary email here }
Discard this email: { email to be discarded here }
Once we receive your confirmation, we will merge the accounts.
We look forward to hearing back from you.
Thank you.
Can you refund me the money so that I could take advantage of the sale and buy the same pack again? this is my order number-RANKMATH240214-6737-11234
Hello,
We can move you to the same benefits if you want.
I think that will be much easier. Would you like that?
Thank you the issue is resolved.
Hi Shrestha Sinha,
Glad that helped.
If it isn’t too much to ask for – would you mind leaving us a review here?
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
https://www.trustpilot.com/evaluate/www.rankmath.com
It only takes a few minutes but makes a huge difference.
It would mean so much to us and would go a really long way.
Thank you.
