Hello,
I’m sorry to hear about the issue you’re facing with your Content AI credits after purchasing the starter yearly subscription.
Based on our information, the Content AI starter plan provides 2000 credits as a one-time offer. If you believe there has been an error, please ensure you have refreshed your Content AI credits in your Rank Math account area and on your website. You can do this by going to Rank Math SEO → General Settings → Content AI and refreshing the credits.
If the issue persists, you can try reconnecting your account following the steps outlined here.
Thank you for bringing this to our attention.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.
If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account again from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello .
In the account and website still says 5000 credits, it should say 7500 credits. Plz fix
Here what i got before bying the plan;
Before i bought the starter plan i got this response from Rank math and that i can get 1.5 x more credits which means 7500 credits in my plan. Please see below .
The Content AI yearly subscription offers a limited-time discount with a special offer of 1.5x more credits. Here are the discounted prices for the different plans:
Starter Plan:
Original Price: $3.99/month
Discounted Yearly Price: $3.99/month (Billed annually)
Creator Plan:
Original Price: $7.99/month
Discounted Yearly Price: $7.99/month (Billed annually)
Expert Plan:
Original Price: $12.99/month
Discounted Yearly Price: $12.99/month (Billed annually)
These discounted prices come with the benefit of 1.5x more credits and are available for a limited time. You can find more details on the
Hello,
We have added the missing credits to your account.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
