Hello,
Thank you for contacting Rank Math support.
We’re so sorry for the mix-up that happened with your subscription.
You can simply repurchase the plan from our website and we’ll refund you the difference, if any. Plus, you’ll get an extra discount with our special Christmas offer that’s going on right now.
Thank you for choosing Rank Math and happy holidays!
I purchase the package $179 and now it’s $229 .
It’s not a mistake , make sense . I need to back the package in same price
Did you get the price difference?
So you mean repurchase the package present price . Then I will get back the extra money ?
Like My package price was US$179.67 with Vat . Present price as I see $229.00 ( Should be back $49.33 )
Is that correct?
Hello,
Please proceed with the purchase and we will refund the difference so you end up paying the same amount that you paid before.
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Okay! Thank you for cooperate. Please don’t close the ticket. I will buy est 10:00 am
Hello,
Sure, we will keep the ticket open.
Hey I repurchased, Would be great to refund the difference so I end up paying the same amount that I paid before.
Thank you
It’s not a mistake , make sense . keep the ticket open
Hello,
Thank you for getting back to us on this. We have just escalated this to the appropriate team so the partial refund is issued.
We’ll let you know when the refund has been issued.
Thank you for choosing Rank Math
Hello,
We appreciate your purchase.
We have refunded $70 USD + Tax back to your payment source. The same shall be reflected in your payment source in 5-7 business days.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
