I am unable to access Pro

#298079
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    Please log in to your Rank Math PRO account, using the same email address, that you used to make the purchase to upgrade to PRO.

    You can log in using that email address at https://rankmath.com/my-account/

    Once you are logged in, please check this guide from our Knowledge Base, on how to upgrade to PRO:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    We hope this information helps. Please don’t hesitate to get in touch with us, if you need help with anything else.

    Thank you

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please ignore the message posted by my colleague.

    It seems like you purchased the plugin with the email address added in the sensitive data section.

    Would you want us to merge the accounts for you?

    If so, please tell us the preferred email address and we will do the needful. (you can add this information in the sensitive data section)

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Please add the account to the new email mention in the sensitive area as a brand new account.

    Please don’t merge just add it as a new purchase into the new email ID that started with vs as mentioned on the sensitive area

    Hello,

    Thank you for your patience.

    Sure. The account that starts with vs is already a PRO account now.

    Hope that helps. Please feel free to reach out to us again in case you need any other assistance. We are here to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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