I am not able to use all the features of RankMath. And not able to import Yoast.

  • [23-Jun-2020 09:36:15 UTC] WordPress database error Table ‘u368617844_kjWyj.wp_litespeed_img_optm’ doesn’t exist for query SELECT src,post_id FROM wp_litespeed_img_optm WHERE post_id = 670 made by do_action(‘wp_ajax_delete-post’), WP_Hook->do_action, WP_Hook->apply_filters, wp_ajax_delete_post, wp_delete_post, wp_delete_attachment, do_action(‘delete_attachment’), WP_Hook->do_action, WP_Hook->apply_filters, LiteSpeedMedia->delete_attachment, LiteSpeedImg_Optm->reset_row
    [17-Jun-2020 04:10:11 UTC] WordPress database error Can’t DROP COLUMN country_name; check that it exists for query ALTER TABLE wp_adsense_invalid_click_protector DROP COLUMN country_name, DROP COLUMN country_code; made by activate_plugin, do_action(‘activate_ad-invalid-click-protector/adsense-invalid-click-protector.php’), WP_Hook->do_action, WP_Hook->apply_filters, AICP_SETUP::on_activation
    [03-Jun-2020 09:55:46 UTC] Astra: db version updated successfully!
    [31-May-2020 03:25:06 UTC] Astra: Queuing 2.4.4 – astra_gtn_full_wide_image_group_css
    [31-May-2020 03:25:06 UTC] Astra: Batch Process Started!
    [24-May-2020 00:55:11 UTC] WordPress database error Table ‘u368617844_kjWyj.wp_yoast_indexable’ doesn’t exist for query UPDATE wp_yoast_indexable SET permalink = NULL WHERE object_type = ‘post’ AND object_sub_type = ‘attachment’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘plugins_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, wpseo_init, WPSEO_Upgrade->__construct, array_walk, WPSEO_Upgrade->run_upgrade_routine, WPSEO_Upgrade->upgrade_141, WPSEO_Upgrade->reset_permalinks_of_attachments_for_141
    [16-May-2020 04:07:32 UTC] Astra: Batch Process Completed!
    [16-May-2020 04:07:32 UTC] Astra: db version updated successfully!
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.4.0 – astra_update_theme_tablet_breakpoint
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.4.0 – astra_responsive_base_background_option
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.3.4 – astra_breadcrumb_separator_fix
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.3.3 – astra_elementor_default_color_typo_comp
    [16-May-2020 04:07:31 UTC] Astra: Batch Process Started!
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.4.0 – astra_update_theme_tablet_breakpoint
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.4.0 – astra_responsive_base_background_option
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.3.4 – astra_breadcrumb_separator_fix
    [16-May-2020 04:07:31 UTC] Astra: Queuing 2.3.3 – astra_elementor_default_color_typo_comp
    [16-May-2020 04:07:31 UTC] Astra: Batch Process Started!
    [06-Apr-2020 04:39:09 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query DELETE FROM wp_options WHERE option_name = ‘_transient_transient_all_afw_ads_data’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, adsforwp_update_ads_status, adsforwp_admin_common_functions->adsforwp_fetch_all_ads, get_transient, delete_option
    [27-Mar-2020 01:32:42 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query DELETE FROM wp_options WHERE option_name = ‘_transient_transient_all_afw_ads_data’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, adsforwp_update_ads_status, adsforwp_admin_common_functions->adsforwp_fetch_all_ads, get_transient, delete_option
    [26-Mar-2020 10:47:59 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query DELETE FROM wp_options WHERE option_name = ‘_transient_timeout_transient_all_afw_ads_data’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, adsforwp_update_ads_status, adsforwp_admin_common_functions->adsforwp_fetch_all_ads, get_transient, delete_option
    [01-Mar-2020 15:48:00 UTC] Astra: db version updated successfully!
    [01-Mar-2020 14:47:59 UTC] Astra: db version updated successfully!
    [01-Mar-2020 14:42:13 UTC] Astra: db version updated successfully!
    [20-Feb-2020 10:04:20 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShopNotification_Center->update_storage, delete_option

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The most recent issue seems to be related to LiteSpeed plugin and not with Rank Math, but if you want, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have been able to access your dashboard but unfortunately I am unable to navigate past that, your site doesn’t load any other page. I tested in incognito and it seems to be the same. Please check and update us.

    You can also attempt reinstalling Rank math and check your error log if there are any Rank math related issues reported, share with us if any.

    Your issue however seems to be a database problem, specific to your wp-options table. You can look into this from your end.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for the follow up.

    I am still unable to access anything past the dashboard, you can test the access token from your end. You can also create another user account under the email support@rankmath.com and share the data of which you can monitor activity with WP_ACTIVITY plugin.

    Regarding your issue, it seems to be related to Litespeed cache. Lets try the following:
    1. Deactivate Rank math on your site

    2. Remove the Litespeed cache plugin and clear all other caches including browser.

    3. Now attempt reactivating Rank math and let us know how this goes.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have been able to log in and I was able to check what is happening. You can’t use the Rank Math plugin because you have all the modules in Rank Math disabled.

    I tried enabling them and I found the issue. Your server is blocking requests to the WordPress API. So my recommendation is to contact your hosting support and ask them to check it since it seems you hosting is the one blocking it (I checked the plugins but they are not blocking it).

    Looking forward to help you.

    I contacted hosting provider but they are also unable to to solve this issue.
    I did everything from my side but I am unable to setup RankMath.
    I think I have to quit RankMath because you are not able to solve this issue.thanks

    Hello,

    I have forwarded the issue to the dev team. Please allow us to investigate this and keep the access open for the time being.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    This issue is coming from your web server.

    When trying to run the JSON – your server is throwing a 500 error.

    Please check this screenshot and show it to your website host:

    Your web host should be able to resolve this issue.

    I contacted my hosting provider. And they saying I have enabled display_error function for you. And Refresh your website, now you should see the exact issue that occurs.

    I shared the screenshot with my hosting provider and they said, I have enabled display_error function for you. And Refresh your website, now you should see the exact issue that occurs.
    I request to RankMath support, Please check this and reply to me as soon as possible.

    Hello,

    I have checked to confirm and the request is still showing error 500(https://i.rankmath.com/4UwCtO). There is no other error displayed, assuming the display_error function is still enabled. Could you share some FTP access so we can investigate this further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I am consulting with the dev team on this and will get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 15 replies - 1 through 15 (of 16 total)

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