I am not able to set a fokus keyword (keyword gets deleted after update)

#210449
  • Resolved Pyna-Farben

    2 years, 10 months ago

    Rank Math free

    Hello Rank Math Support,

    when I try to set a focus keyword for my pages then afterwards this keyword get deleted even when I save / update the page. I tried it already several times and when I try to change an already existing focus keyword then it gets deleted as well.

    For a better understanding I recorded a short video to show you the issue.

    Here is the link to the screen recording: https://streamable.com/tzltn4

    Can you please help me to solve this bug/issue?

    Thanks a lot for your help!

    Best regards,
    Steffen Straub

Viewing 1 replies (of 1 total)
  • Prabhat

    2 years, 10 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    I was unable to access the screen recording that you have shared. Here’s a screenshot of the error: https://i.rankmath.com/hdEFXM

    However, Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please refer to this tutorial guide for more details:
    https://rankmath.com/kb/meta-data-not-saving/

    Please let us know how that goes.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I am not able to set a fokus keyword (keyword gets deleted after update)’ is closed to new replies.