I am not able to add new meta descriptions still 1.0.36.3 update

#24570
  • Resolved Kath Harris

    5 years ago

    Rank Math free

    Hello,
    Since the update last week, I have not been able to add new Meta / SEO Descriptions to posts or pages. I just updated to the new version of 1.0.36.3 from yesterday and it still doesn’t work. I can edit existing Descriptions but not add new ones. I can add and edit titles.

    We are a non-profit organization that supports Alzheimer’s Disease and dementia. I am hoping you can help us. We are all volunteers with only minimal technical expertise. Please be mindful of our site as we do not have the resources to fix it should anything go wrong. We are excited by your plugin so we can reach more people inexpensively.

    I have set up the login for you above to look at our wordpress site as a Contributor.

    Thank you, Kathryn

Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We would be happy to check this and help further. Please elevate the access to an administrator so that we can perform more tests.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Kath Harris

    5 years ago

    Rank Math free

    I have changed your status to Editor. Thanks.

    Rank Math

    5 years ago

    Hello Kath,

    Thank you for the details, I was able to add a custom SEO description in the old and new post.

    Old post: https://i.rankmath.com/hX2HUm
    New post: https://i.rankmath.com/aj2ou2

    Can you please share the exact steps to reproduce the issue?

    Also, can you please try a different browser, it might be due to the browser cache.

    Looking forward to helping you.

    Thank you.

    Kath Harris

    5 years ago

    Rank Math free

    Hello,
    Thanks for your help. We are getting somewhere. I can now add new descriptions within your Edit Snippet section at the bottom of each post/page. It must have been a cache issue. BUT I can still not use the SEO Descrip. Bulk Editor tool on the list pages.
    – I go to the Post or Page list page
    – I choose the pencil icon beside SEO Descrip.
    – I can write a description in the box beside a specific post or page.
    – I then click SAVE by the specific description.
    – I also choose to SAVE ALL EDITS at the top of the list (orange button).
    – BUT it does not save as when I navigate elsewhere and then come back, the newly added description is gone.

    Thanks again for your investigation on a holiday!! Kathryn

    Rank Math

    5 years ago

    Hello Kath,

    Yes, that is the known issue. It will be fixed in the next update. We have fixed it internally, and if you want, I can upload the beta version on your website.

    Thank you.

    Kath Harris

    5 years ago

    Rank Math free

    It would be great if you could upload the beta version for now.

    Thanks again!
    Kathryn

    Rank Math

    5 years ago

    It looks we don’t have permission to upload plugin files.

    Please deactivate and delete the current Rank Math plugin (It will not delete any Rank Math related data)

    Then upload and activate this new zip file https://i.rankmath.com/GIZAyq

    Hope this helps.

    Thank you.

    Kath Harris

    5 years ago

    Rank Math free

    Okay thanks you.

    Todd

    5 years ago

    Rank Math free

    Hi Kath,

    You are very welcome.

    If you need help with anything else, please open a new support ticket here so we can help.

    We are always here for assistance.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘I am not able to add new meta descriptions still 1.0.36.3 update’ is closed to new replies.