I am having issues using Rank Maths for my website (https://chrisudu.com/)

#688445
  • Resolved Christopher Uduojie
    Rank Math free

    Hi Bhanu and Team,

    Please I am having issues using Rank Maths for my website (https://chrisudu.com/) as it is not appearing in the Search Console and also for Google Analytics.
    Can you guide me on what to do? I have repeated the connections but it is still not working.
    See the attached screenshot below:

    Thanks and regards

    Chris Uduojie

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    We apologize for the inconvenience you’re experiencing with Rank Math on your website. We understand the frustration this may cause.

    To resolve the issue with Rank Math not appearing in the Search Console and Google Analytics, we recommend testing the connections to ensure they are valid. You can do this by heading over to Rank Math SEO → General Settings → Analytics and clicking on the Test Connections option at the top right of the Analytics settings.

    Here’s a screenshot to guide you:

    Test connections

    After testing the connections, if you encounter any issues, such as a red signal indicating a glitch in the connection, you can simply reconnect with your Google account by following the instructions provided in this screenshot:

    Reconnect Search Console connection

    If the issue persists even after reconnecting your Google account or you see a red signal again when validating your connection, please share the error log with us by opening a support ticket here.

    We appreciate your patience and cooperation as we work to resolve this issue for you.

    Best regards

    Sources:
    The #1 WordPress SEO Plugin in 2023 – Rank Math
    Analyzing Your Site’s SEO with Rank Math’s SEO Analysis Tool
    Resolving Rank Math Analytics Related Issues » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math

    Hi Admin Support Office,

    Thanks for your response, however I am still experiencing issues regarding accessing or using Rank Maths for my website (https://chrisudu.com/) as it is not appearing in the Search Console and also for Google Analytics.
    Please what is the next line of action.

    Thanks

    Chris U

    Hello,

    Thank you for contacting us and we apologize for any trouble you may have experienced with Rank Math.

    To fix the issue, please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    1. First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one. If you already have verified properties and you’re still unable to connect them – then follow these steps
    2. Go to your Google account settings and click on Security.
    3. Scroll down to the section called Third-party apps with account access and click on Manage third-party access.
    4. Find Rank Math in the list of apps and click on it.
    5. Click on Remove access and confirm your action.
    6. Go back to your WordPress dashboard and navigate to Rank Math > General Settings > Analytics.
    7. Click on Deauthorize Account and then click on Authorize again.
    8. Follow the instructions to sign in with your Google account and allow Rank Math to access your data.

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    We hope this resolves the issue for you. If you still face any problems or have any questions, please let us know. We’re always here to help.

    Thank you for choosing Rank Math!

    Hi Great,

    I am still facing issues.
    The Search Console is showing my website (https://chrisudu.com/), however when I save it is showing
    Data import will not work for this service as sufficient permissions are not given.

    The Analytic section is not showing anything in the drop down for Account or Property. I am not able to select anything as it is blank. This is really quite frustrating and not a good customer experience.
    Please help.

    Thanks

    Hello,

    We deeply apologize for that.

    As the notice you see from your end, it appears that you haven’t given Rank Math enough permission to read the data from Google.

    Try reconnecting your Google account. Remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    Then, head over to your WordPress Dashboard > Rank Math > General Settings > Analytics and reconnect the Google service and this time, ensure that all permissions are checked:

    gsc
    gsc

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Admin Support Office,

    Thanks for your response, however I am still experiencing issues regarding accessing or using Rank Maths for my website (https://chrisudu.com/) for Google Analytics. There is nothing showing in the Accounts, Property or Data Stream Fields. So I am unable to select any options provided. Also, I am unable to type anything in the fields provided. This has prevented me from moving forward for almost 4weeks regarding this issue for my website. I need your help seriously and urgently to be able to complete this task.
    Please what is the next line of action.

    Thanks

    Chris U

    Hello,

    Could you please confirm if you have already created a GA4 property for your website?

    If not yet, please visit this page (https://analytics.google.com/analytics/web/) and sign up for a Google Analytics account and property, then reconnect your Google Account so the new Analytics account will reflect.

    If you have already created a property, please share a screenshot of your Google Analytics section. You can upload screenshots using this tool and add the link here.

    Looking forward to helping you.

    Hello Reinelle,

    Thanks for your response. I have gone through the page (https://analytics.google.com/analytics/web/) and signed up for a Google Analytics account and property. I can confirm that this issue is now resolved.
    Many Thanks and your support is much appreciated.

    Hello,

    We are super happy that this resolved your issue.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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