Hello,
We apologize for the inconvenience you are facing regarding the download after making a payment. If you have already made a payment but cannot download the files, please follow these steps:
- Log into your Rank Math account and check if the files are available for download from your dashboard.
- If the files are still unavailable, it’s possible that there might be an issue with the payment processing. In this case, please ensure that your payment method supports USD $ payments, subscription-based payments, and that international payments are enabled.
- If everything seems correct from your end, you can also try using a credit card instead of the current payment method.
- If the issue persists, please contact your bank to inquire about any potential blocks on the transaction and request them to approve it.
If you continue to face difficulties, please provide us with more details or a screencast of the issue so we can assist you further.
Thank you for reaching out to us. We appreciate your patience and cooperation in resolving this matter.
Looking forward to helping you further.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Download or Update My Invoice » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
