HUGE Bug : Page > Sitemap XML is broken w/ errors. - Support

Resolved Artur Maklyarevsky
1 month, 3 weeks ago

Rank Math free

Hi,

For some strange reason this sitemap > Page XML is not loading: https://visualsitemaps.com/page-sitemap.xml

The rest loads fine:https://visualsitemaps.com/sitemap_index.xml

1 – I have cleared local and server cache
2 – I have excludeed all .XML caching on the server
3 – I have followed your instructions here for clearing WP cache: https://i.rankmath.com/pipRDp

nothing works!

here are the Error log files:

Hi i managed to exclude ALL XML files from cache..but the problem still persists and I have more technical info from the hosting tech support:

Error in Log File: see below

// Comments from my host’s tech support ( Kinsta.com )
  “According to the error there’s an attempt to perform a multiplication operation between a string and a float value, which is not supported.”

“It may be PHP version related then 🤔 As far as I know, in PHP 8.1, stricter type checking was introduced. I’d recommend reaching out to rankmath support if the same happens with all plugins disabled,   Something on that particular page may be triggering this media.php file, and it fails on line 467.”

PLEASE ADVISE – I want to upgrade to PRO..and this is a dealbreaker. thanks

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 month, 3 weeks ago
Hello,

I apologize for the issue you are facing with your sitemap XML not loading due to a multiplication operation error between a string and a float value, possibly related to PHP version compatibility.

Based on the information provided, it seems like the issue might be related to PHP version compatibility or incorrect server configurations. To address this, please follow these steps:
1. Check your PHP version: Ensure that your PHP version is compatible with Rank Math’s requirements. You can check this by navigating to Tools → Site Health → Info in your WordPress dashboard and comparing the PHP version with the recommended one.
2. Verify server configurations: Confirm that the following server requirements are met or exceeded:
  - PHP max input variables: 1000
  - PHP time limit: 120
  - PHP memory limit: 512M
  - Max input time: 150
If any of these values are lower than the recommended ones, contact your web host to increase them or consider upgrading to a higher hosting plan.

If after checking these steps you are still facing issues with the sitemap XML, please open a support ticket so our staff can assist you further.

Thank you for considering upgrading to Rank Math PRO. If you have any more questions or need further assistance, feel free to let us know.

Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
How to Configure Sitemaps in Rank Math – Best Settings and Tips
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Rakibuzzaman Siam
1 month, 3 weeks ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We’ve already replied to your previous ticket on this issue. Please refer to this ticket:
https://support.rankmath.com/ticket/huge-issue-after-installing-your-plugin-it-changed-my-siteurl-and-broke/?view=all

We are closing this ticket to avoid duplicate replies.

Looking forward to helping you there.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘HUGE Bug : Page > Sitemap XML is broken w/ errors.’ is closed to new replies.