Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you are not able to see any data in your Google Analytics account or Rank Math’s dashboard?
Looking forward to helping you.
Hello, yes I can’t see any data at all. I’m not sure if something is missing or I don’t know how to use it. But I did all the steps, I don’t know what should I do now.
Hello,
Please make sure that you have connected the correct GA property in WP Dashboard > Rank Math > General Settings > Analytics and enabled the Install Analytics Code option. If the issue persists then please share the URL of your site so we can check if the tracking code is installed or not on your site.
Looking forward to helping you.
https://www.jessyelgendy.com
When I enable the install analytics code option and then refresh the page, the button gets disabled again.
Hello,
Can you please confirm if you are trying to save the settings in Firefox? If yes then please try using some other browser like Chrome. It should work fine in Chrome.
Let us know how that goes. Looking forward to helping you.
No I’m using google chrome only
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Ok I wrote the username and password. Did you receive them?
Can you please confirm that you received the sensitive data that I wrote?
Hello,
If you want to select the Analytics options you need to follow this tutorial to convert the property to a GA3: https://rankmath.com/kb/using-ga4/
Also, for the data to show you need to also make sure that you have data inside the Google Search Console for this same exact website.
Hope this helps clarify your doubts and solve the issues.
Don’t hesitate to get in touch if you have any other questions.
Ok I fixed the 1st issue and now the button is working and I enabled the analytics option. Thank you so much. But now I don’t know how to do the 1st step below that you mentioned:
“Also, for the data to show you need to also make sure that you have data inside the Google Search Console for this same exact website.”
Can you tell me how to do that? Or check if I already did do it?
I tried again but still don’t know how to check the 2nd step that you mentioned
Hello,
You can follow the blue button on this page to open the performance tab directly from your Google Search Console: https://support.google.com/webmasters/answer/7576553?hl=en
Make sure that the property on the top left is the same as your website URL.
Let us know if you see any data there for your website.
Looking forward to hearing back from you.
Yes I checked and it is there. Same as my website URL. So now why am I unable to see any data regarding google analytics?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
