How to select an Analytics account

#385643
  • Resolved Iris
    Rank Math free

    Goodmorning,

    Can you help me to connect my Google account to my website, so I can select an account?
    I ‘reconnected’ endlessly and it isn’t working.
    Under ‘search console’ I already selected my website. When I want to go to the next step and select an account, I have no options to choose from.

    Can you help me out?

    Iris

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if you’re using GA4?

    If so, we have recently introduced the GA4 API support in our plugin in the latest Beta release:
    https://rankmath.com/changelog/beta/

    If you wanted to use GA4 on your site, you can update the plugin to the latest beta version. You can follow this guide to enable beta updates:
    https://rankmath.com/kb/version-control/#beta-updates

    I hope that helps.

    Thank you.

    Iris
    Rank Math free

    Hello,

    Thank you for your answer.

    I’m not sure if I’m using GA4?

    I enabled beta updates using your links and I actually updated to the beta version.
    Then I tried again to reconnect my e-mail adress and to select an account. Still the same problem!

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Iris
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for sharing the temporary login.

    I checked the permission status and I noticed that only the GSC has permission.

    Please remove Rank Math access from your Google service by following this guide. Then, reconnect the Google service and ensure that all permissions are checked:

    permissions.

    Let us know how that goes.

    Looking forward to helping you on this one.

    Iris
    Rank Math free

    Hello,

    Thanks for your reply!
    I followed all the steps and reconnected.
    I still can’t select an account unfortunately..

    Anas
    Rank Math business

    Hello,

    I tried to log in to your website but the login link seems to have expired, it is redirected to the homepage.

    Please provide a new/updated login link so we can check.

    Looking forward to helping you.

    Iris
    Rank Math free

    I activated the login link again, it should be working now.
    Thanks!

    Iris

    Iris
    Rank Math free

    Thanks for your support, I’m closing the conversation now and will be using yoast.

    Hello,

    We regret to see you go. If you wish for further assistance from us, just ask away, we are here to help you.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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