Hello,
I’m sorry to hear that you are facing an issue with an invalid API key and encountering errors related to the Product Pros & Cons section in CONTENT AI. To fix the “Invalid API key” error, please follow these steps:
-
Invalid API Key Error Fix:
- Ensure that the API key associated with your Bing account is copied correctly.
- Head over to Settings → API Access → API Key inside Bing Webmaster Tools to copy the API key.
- In your WordPress admin area, navigate to Rank Math SEO → Instant Indexing and add the Bing API Key under the Settings tab. Save the changes.
-
Product Pros & Cons Error Fix:
- If you are unable to use the Product Pros & Cons feature in CONTENT AI, make sure you have enabled the Content AI module in Rank Math SEO Dashboard.
- Navigate to Rank Math SEO → Content AI → Content Editor and select the Product Pros and Cons AI tool.
If after following these steps you still encounter issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for reaching out, and we appreciate your patience while we resolve these issues for you.
Sources:
How to Fix Failed to Submit Post to the Bing URL Submission API Error » Rank Math
How to Craft Product Pros and Cons With Content AI » Rank Math
How to Connect/Disconnect Your Website From Content AI
How to Fix 403 Forbidden Error with IndexNow » Rank Math
I can’t use anyone’s credit
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
I connected to the website and got credit from AI but I can’t use it. I have sent the photo link attached
https://prnt.sc/uZ5_lVAP3fiR
https://prnt.sc/_uxQ6VibOsjc
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have sent my web login information to sensitive data please check it for me
Hello,
The issue here is that you currently have the Rank Math PRO plugin installed on your website while this very Rank Math account you are using doesn’t have any PRO or Business plan. For the Content AI to work, you’ll have to remove the PRO plugin from your website.
However, if you do have a Business license from another account, we can merge your accounts and consolidate both your Business license and the Content AI subscriptions so you can use both features for your website.
Looking forward to helping you.
I want a refund, because I am using rankmath pro agent, in another account
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don-t hesitate to get in touch if you have any other questions.
Hello,
Glad that helped!
Don’t hesitate to get in touch if you have any other questions.
We are here to help!
