how to fix my web stories sitemap error issue

#312919
Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us ad we regret the inconvenience caused.

    I checked the variations of your website with https://httpstatus.io/ and two variations are returning 200 status.

    Except for the preferred variation (which should return only a 200 status), all the non-preferred variations of the website should redirect to the preferred variation and return a 301 + 200 status.

    Please follow the steps in this link:
    https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#5-check-for-the-correct-version-of-the-sitemap and redirect to the correct variation.

    You can also get in touch with your web host regarding this.

    Once this is fixed, please follow the below steps and see if that fixes the issue:
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. Clear your website’s cache and remove all the sitemaps from your Google Search Console account, and then submit only the main sitemap: your-domain.com/sitemap_index.xml.

    Further, give Google some time to crawl your website again and see if the issue gets fixed.

    Hope this helps.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat
    Rank Math agency

    Hello,

    We were unable to find any data in the sensitive data section, except for the message similar to the topic of the ticket.

    Please follow the points mentioned in my previous reply and see if that fixes the issue.

    Hope this helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘how to fix my web stories sitemap error issue’ is closed to new replies.