Hello,
We apologize for the inconvenience you’re facing. To find out which email you used for your Rank Math PRO subscription, you can log into your PayPal account and check your transaction history to find the payment made for the Rank Math PRO subscription. Once you have the transaction details, you can reach out to our support team by opening a ticket here and provide the transaction details. Our support team will assist you in locating your PRO account and help you with the next steps.
If you have any further questions or need assistance with anything else, please feel free to let us know.
Best regards
Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Where Is My Rank Math PRO License Key?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
It’s kind of urgent, I’m a pro users and payed for it, please
Hello,
Thank you for contacting us. We apologize for the length of time it took to get to your ticket. This ticket was stuck in our draft section for some reason.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We look forward to hearing back from you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Unfortunately, we aren’t able to locate your account with the PRO subscription.
Can you please check with FastSpring.com and ask for the order reference? Order reference should be like this: RANKMATH231108-XXXX-XXXXXX
If you still can’t find it, please share the last 4 digits of the card you use to purchase the subscription via Paypal.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey,
I want to resolve this before Christmas/ end of the month since I paid for both – Rank Math and Content AI PRO – and can’t use any of those features as long as I don’t know the original account I made the purchase.
Hello,
We have contacted our payment provider to locate your purchase. Please confirm the email address and the last name of your PayPal account.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Upon checking the email conversation, the account was purchased using the email address k*******@h**********.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
