Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
I’m not quite sure whether I fully understand your concern. But I’ll do my best, and please let me know if I misunderstood.
Could you please share the affected URL so we can check? Also, which schema are you using on that page?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I use the woocommerce product schema and in the mobile serps the wrong picture is shown (I also didnt found an option to choose a image)
The product link is in the sensitive data field
Hello,
I tested your page using Google’s Rich Results Test tool and it shows a missing field image warning.
To fix the issue, please add a featured image to your primary product image if you are editing on a product page. That image will then be used as the image for the Schema automatically.
Please let us know how that goes. Looking forward to helping you further.
Thank you
Okay I dont have post settings for that page so I draged the featured image inside… can you see if its working now?
Hello,
There’s still no product image upon testing the URL.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login link you shared in the sensitive data section is not working. Can you please update it?
Looking forward to your update.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
