how to add the pro version to my account?

#836224
  • Resolved Rudolf Bloemendal

    1 year, 9 months ago

    Rank Math free

    Hello,

    i did buy the pro version in wordpress background. But its not activated. So i did make a account on your website but its still not working. What can i do?

    Bright Market LLC dba FastSpring
    10 jul.Vooraf goedgekeurde betaling
    – $ 101,49 USD

    Omschrijving

    Rank Math PRO + Content AI Starter

    Contactgegevens

    d********@f*************
    (877) 327-8914

    i did pay with paypal: Transactiereferentie
    1NE19588WT9753613

    can you help me?

    Greetz,

    Rudolf

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I apologize for the issue you are facing with activating the Rank Math PRO version after purchasing it. To add the PRO version to your account, you need to follow these steps:

    1. Log into your Rank Math account on the Rank Math website.
    2. Navigate to the Rank Math Support Forum to open a ticket.
    3. In the Ticket Title section, enter a one-line summary of the issue, mentioning that you purchased Rank Math PRO but it’s not activated.
    4. Provide more details in the Ticket Question section, including the email address used for the purchase and any relevant payment details like the transaction reference or screenshot of the invoice received from FastSpring.com.
    5. Click the SUBMIT YOUR TICKET button to send your request to our support team.

    With this information, our support team will be able to locate your PRO account and assist you in activating it. Thank you for providing the payment details; they will help speed up the process.

    If you have any further questions or need assistance, feel free to reach out through the support ticket. We are here to help you.

    Warm regards.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

    Princess

    1 year, 9 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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