How do i fix error 500?

#183162
  • Resolved juvan2018
    Rank Math free

    I get the following error –
    http error 500

    How do i fix this ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your Website’s URL, WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    juvan2018
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    I logged in to your website and ran the setup wizard again, I completed all the steps without getting any errors.

    However, I did notice that some values need to be increased on your server.
    Please contact your hosting team and ask them to set the following values:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120

    Thank you, and looking forward to helping you.

    juvan2018
    Rank Math free

    Thank you for your feedback, I will ask them to amend

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    Upon checking your website’s admin area, I found that Rank Math is working properly.

    However, your website takes additional time to load any page. As you’ve mentioned that you’ve asked your host to make the changes suggested by my colleague, the overall performance of the website would also improve after that.

    If you have another question, please feel free to reach out, and it will be our pleasure to assist you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘How do i fix error 500?’ is closed to new replies.