How can I update rank math pro to my staging environment (kinsta) ?

#432120
  • Resolved Etienne Cherri

    1 year, 9 months ago

    Rank Math free

    Hi there, I’m using Kinsta as hosting solution that allow me to get a staging environment. The problem is that if i want to update the plugins to the new version, like my API key is already used for my live environment [https://anytrack.io], I can’t update anymore my Staging environment [https://staging-anytrack.kinsta.cloud/] using the same API. How can I update rank math pro to my staging environment ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    1 year, 9 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    You have created this ticket using a free account. Can you please share the email address of your PRO account or the receipt of your purchase so we can assist you further?

    Looking forward to helping you.

    Etienne Cherri

    1 year, 9 months ago

    Rank Math free

    “Can you please share the email address of your PRO account or the receipt of your purchase so we can assist you further?”

    Yes for sure, the website name [live: https://anytrack.io/%5D [staging: https://staging-anytrack.kinsta.cloud/%5D, Email address of the pro account is [RankMath Pro Account email: l******@a**********], and mine [developer email adress: e******@a**********]

    Anas

    1 year, 9 months ago

    Rank Math business

    Hello,

    Please follow the below steps to update the plugin:

    Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
    Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
    Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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