-
Our hits dropped to zero in one day. Our site is still connected to Google Analytics (green light), but it isn’t getting any data after December 6th. We haven’t made any changes to our site since mid-November, so nothing is different on our end.
Not sure if this relates, but we noticed that under System Info>RankMath it shows “Token Exists” for Google Refresh token. Is there something we need to do about that, or is that the setting it should be?
-
Hello,
We’re sorry to hear about the sudden drop in your site’s hits. It’s definitely concerning when there’s a significant change without any apparent reason.
To address this issue, we recommend reconnecting your Google Analytics account with Rank Math. Please navigate to Rank Math SEO → General Settings → Analytics and click the Reconnect link to disconnect and then reconnect your Google Account with Rank Math. You can refer to the screenshot below for guidance:
After reconnecting, you can test the connections between Rank Math and your Google account by clicking the Test Connections option located at the top right of the Analytics settings, as shown in this screenshot:
If the data fetch doesn’t happen, you can choose to Update data Manually as shown in this screenshot:
This process may take some time, but it should help populate the data in the Analytics Dashboard.
If you continue to experience issues after following these steps, please let us know, and we’ll be happy to assist further.
Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
How to Monitor Google Algorithm Updates With Rank Math » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
The ticket ‘Hits dropped to zero in one day.’ is closed to new replies.