Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if the page doesn’t use any Rank Math schema by editing it individually?
If so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Yes, I have confirmed there is nothing in the Schema generator on page.
I’ve added my SFTP info as well!
Hello,
Thank you for your reply.
You have multiple schemas inside the page source. One is from Rank Math, and the other two may be coming from different plugins or themes. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
You can see the screenshot I have shared inside the sensitive area section
Looking forward to helping you.
I am aware of the second one, I have it inserted into the head.
The valid Schema is the FAQ + the Schema created by “Kathryn….”
The invalid schema that I can’t delete is created by “Nchip.org”
The invalid schema says “Rank Math” right above it, meaning it’s attached to the plugin somehow.
Hello,
Thank you for the follow-up.
We wanted to further check your site, but it seems that you have missed the WordPress username and password for your site. The username and password you have provided are only working for your FTP.
Could you please check and update the sensitive data section?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I updated with requested user.
I solved the problem!
I went ahead and deleted the schema imports from “Other plugins” under status and tools.
It seems like this was an imported piece of schema that was hidden in the editor.
Hello,
We are glad that your issue is resolved. Thanks for sharing the solution with us.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
