Hello,
We apologise for the late response and the inconvenience you have experienced so far.
We respond to older tickets first, so new replies move your ticket to the top/further away.
The Content AI credits on your account show :
Content AI credits: 18201 / 17000
Monthly Credits: 17000
Used Credits: 18201
Credits Reset On: 04 Aug 2025
Meaning you have exhausted the monthly allocation for this current period, but it is due to renew on the 4th of August, 2025.
Once your monthly credits are exhausted, you have the following options:
– You can wait till next month for the credits to replenish
– You can upgrade your subscription to a higher plan
– If you already have the highest plan, then you can reset your credits for the remainder of that month by paying a nominal one-time fee
Hope that helps, and please don’t hesitate to let us know if you have any other questions.
Thank you.
It says someone replied but there is no massage. Do i need to leave a google review next so someone will contact me. I will also send all of this to the better business bureau. Its been over two weeks now between this ticket and the other one
Hello,
Our last response was moved to the next page (numbered). Please refer to it here: https://support.rankmath.com/ticket/help-needed/page/2/?view=all#post-1070726
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
I explained that every time i fixed something, then fixed something Elsa it would turn the other back red again, over and over, taking credits etch time i went back and fixed it. This caused all credits to be used up. So i asked for a refund of credits. But they refunded my money. I bought it again and it has not worked. Saying all credits are used even after purchasing it again
Hello,
We deeply apologize for the inconvenience.
We have replied to your email and initiated the refund as requested.
Looking forward to helping you there.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
