Help

#723418
Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    4 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing.

    Regarding your first concern about retrieving your account, we recommend reaching out to our support team by clicking on the “Open a Support Ticket” button on this page: Support Ticket. They will be able to provide more specific guidance based on your account’s configuration.

    For the issue with the Table of Contents not being reflected in the Admin view, we recommend checking if the Rank Math plugin is updated to the latest version. You can do this by heading over to WordPress Dashboard → Plugins → Installed Plugins and ensuring that the latest version of Rank Math and Rank Math PRO is installed on your site. If not, we recommend updating Rank Math to the latest version.

    If the issue persists, please let us know, and we will be happy to assist you further.

    As for the slideshow not working on your site, we recommend checking if your website is connected to the Rank Math account from the Client Management dashboard here: Client Management Dashboard. If your site is not listed there, you may need to reconnect your site with Rank Math following the tutorial provided in this link: Reconnect Your Site with Rank Math.

    We hope this helps, and please do not hesitate to let us know if you need further assistance with anything else.

    Sincerely,
    RankMath Support Team

    Sources:
    How to Use Rank Math on a Staging Site » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Miguel

    4 months ago

    Hello,

    Thank you for contacting support.

    To retrieve that account you would need to be able to let us know the email address associated with it so we can verify that you are the owner of the account as well.

    Regarding the other issues, it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Keito K10

    3 months, 4 weeks ago

    Rank Math free

    Hi Miguel,
    Thank you for replying. The email for my previous account is h****************@g********.

    Just to clarify, I’ll just follow the guide to determine the conflict, yes?

    Thank you so much again for the help.

    Sincerely,
    Keito

    Keito K10

    3 months, 3 weeks ago

    Rank Math free

    Hi Miguel,
    Aside from those, the website has also faced a few alignment hiccups

    1. Cut off images- https://imgur.com/a/Lqmv7dO
    2. Cut off columns- https://imgur.com/bWs1dtJ

    Question:
    1. Is this related to the width of the theme for individual blog posts?
    2. If no, what’re the possible causes and solutions for it?

    Thank you!

    Sincerely,
    Chloe

    Jaideep Asrani

    3 months, 3 weeks ago

    Hello,

    I have added the login details of your Rank Math account in the sensitive data section. You can use them to access your old account.

    The issues you mentioned should also be related to a plugin conflict. Please use the guide shared by my colleague to figure out which plugin is causing the issues.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Help’ is closed to new replies.