hello. I purchased both products, but they are not marked as pro.

#793233
  • Resolved jongchul ko

    2 weeks, 6 days ago

    Rank Math pro
    Content AI Starter

    hello.
    I think there was a problem because it was difficult to see the content written accurately.
    I purchased both products, but they are not marked as pro.
    After using it for a few days, I noticed that I couldn’t write in AI at all, so I immediately asked a question, and they said I entered an email address other than my account, so I’m leaving it here.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    2 weeks, 6 days ago

    Hello,

    I’m sorry to hear about the issue you’re facing with your purchased products not being marked as Pro. If you have upgraded to Rank Math PRO but it’s not reflecting correctly, it might be due to using a different email address than the one associated with your account.

    To resolve this, you need to connect the correct email address to your PRO account. You can do this by contacting our support team to merge both accounts or change the email connected to the PRO account. Please visit our support page and submit a ticket with the necessary details as shown in the images below:

    1. Enter a one-line summary of the issue in the Ticket Title section.
    2. Provide more details in the Ticket Question section.
    3. In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account.
    4. If you’re merging accounts, select one email as your preferred address and include the email used for purchasing the PRO plan or a screenshot of the invoice from FastSpring.com.
    5. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and make the necessary changes as per your request.

    If you need further assistance or have any other questions, feel free to reach out through the ticket submission process. Thank you for bringing this to our attention, and we appreciate your understanding.

    Looking forward to resolving this for you promptly!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Use the Content AI Tools in Rank Math SEO » Rank Math

    jongchul ko

    2 weeks, 6 days ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 weeks, 5 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have merged your accounts as requested in your other ticket.

    Don’t hesitate to get in touch with us if you have any other questions.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘hello. I purchased both products, but they are not marked as pro.’ is closed to new replies.