Hello, I have a problem!

#639505
  • Resolved yunkyung bae

    1 year, 2 months ago

    Rank Math free

    Hello, nice to meet you.
    I’m here to ask you a question that my RankMath Shows another website/businesses on my analystics section. On General section>analyze I can only select:
    account : thelastkind (90400355), TLK-Facebook (90408755)

    but these are not my businesses, nor my websites. How can I fix the problem? and why it doesn’t show my channel?

    Thanks in advance!
    I will look forward your reply.

    Rebecca.

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, follow these steps to regenerate the token on your site:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    3. Let the process complete, which might take around 30 minutes to fetch the data.

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Hello, I have a problem!’ is closed to new replies.