Hacked Website

#391534
  • My client website(www.drmonisolaadanijo.com) is redirecting to a spam URL.

    I can’t access WordPress dashboard

    here’s the error

    Fatal error: Namespace declaration statement has to be the very first statement or after any declare call in the script in H:roothomelekanadanijo-001wwwdrmoniwp-contentpluginsseo-by-rank-mathincludesmodulessitemapclass-sitemap-index.php on line 11
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you still have the working credentials for your WordPress dashboard? If you are, please share it in the Sensitive Data section together with your FTP login so we can debug this further.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The admin dashboard is currently accessible due to a fatal error and this is impossible for us to access it.

    We need the FTP access so we can revert back your website to a working state. We will wait for the FTP access.

    Thank you.

    [Moved to Sensitive Data section]

    Please help

    Hello,

    I can check that your site is working completely fine now. Can you please confirm if you have already resolved the issue?

    Looking forward to your update.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Hacked Website’ is closed to new replies.