GSC not connecting

#133939
  • I can’t connect to Google Services. When I have to sign-in with Google Account it returns a “Something went wrong” message and after clicking on the button “Next” I get this message:

    The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

    I use Free Rank Math, Elementor page builder, and Astra theme.

    Also, I have your plugin on a few other sites and never had a problem with connecting.

    Thank you

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please try to connect your Google Service using another browser like Google Chrome or Safari? There have been issues when configuring Google Analytics with Firefox and we are working on a fix.

    Also, make sure that you don’t have an Adblocker installed on your browser as it will disrupt some of the functionality of Rank Math.

    If you don’t have any issues with the above tips and the issue persists on your end, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for providing the login details.

    Upon checking your admin, it looks like the plugins, WordPress and the theme is up to date and you shouldn’t have any problems connecting with google. Although I would like to suggest to update your PHP version to at least 7.3.

    Do you mind if I ask what browser did you use to connect your Google services to Rank Math plugin?

    With that said, I have elevated this issue with our developers to further check your issue.

    We are looking forward to helping you.

    Thank you for fast reply,

    I used Safari and Chrome, both updated to last versions.
    Is there any possibility that problem is somehow connected with last OSX update?

    Hello,

    We are checking this issue in more detail.

    We will get back to you ASAP.

    Is there any progress? Have you difficulties to log in?

    Hello,

    I tested from my end and the site was verified just fine and appeared under the Search Console drop down, check the screenshot I have added in the sensitive section.

    Could you please try using a different Google account to connect your site and let us know if the issue still persists ?

    Looking forward to helping you.

    I have only one Google account. Is there any known issue with Google that can be a problem?

    I managed to connect using incognito window in Chrome, but there is another verified owner. Is that some leftover from your attempt? You’ll find more details in Sensitive data section.

    Hello,

    Could you try clearing your site cache from your browser? To counter that, you can do a hard refresh to check:

    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Problem solved. Thank you for your help 🙂

    Hello,

    Glad we could help you.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘GSC not connecting’ is closed to new replies.