Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Please ensure HTML compression is turned off in your caching plugin. There is some weird JS code inside the Schema code which seems to be causing this issue.
This error also suggests that there could be a conflict with one of your installed plugins that could be affecting the generation of the schema markup also
Please perform the steps outlined on the following page and let us know if you can identify the culprit:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you.
Thank you.
HI
I got this messege.
___
When enabling the plugin, seo-by-rank-math, a site failure occurred. Because of this the change was automatically reverted.
Note:- I reinstall the WordPress again but no luck.
Hello,
Have you gone through verifying a theme or plugin conflict?
https://rankmath.com/kb/check-plugin-conflicts/#verifying-a-theme-or-plugin-conflict
Also, go to Rank Math > Status & Tools > System Status > Copy System Info to Clipboard and share it in the Sensitive Data Section so we can have a look.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I tested in troubleshooting mode of health check plugin. Only enable rank math plugin and got the error.
error:-
When enabling the plugin, seo-by-rank-math, a site failure occurred. Because of this the change was automatically reverted.
I just found that in the troubleshooting mode I can not change or enable anything, eg: – plugin theme etc. All times I got the fatal error
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have update the admin link login in the sensitive data area. Please confirm no one can access/view except your team.
Dear Team
I think the problem got resolve after reinstall autoptimise plugin. Can you please recheck for me once?
Thanks for everything
Ruma
Hello,
Glad that worked.
I see the result is now good without the errors.
https://i.rankmath.com/6CDer2
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
