Google Snippet

#152734
  • Resolved Studio David Band
    Rank Math free

    Hi, I am seeing two different snippets for my shop page depending on whether I am logged into google at the time of search. When logged in I see the snippet as set in my Rank Math plugin, when I am not logged in I see “Original artworks · Out of Stock.” I presume this comes from one of my products (which is out of stock) but is in the second row of my shop. Is there a way to change this in Rank Math so that google uses my Rank Math content in their ‘public’ snippet instead of the “out of stock” snippet?
    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share any affected link from your website so we can check it on our end? You may insert this information in the Sensitive Data section.

    We are looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested.

    Thanks again.

    Hello,

    Thank you for that additional information, and sorry for the delay.

    I’ve checked your website in Google, and I can’t seem to replicate the issue you are referring to. Please check the screenshot in the sensitive data section.

    Could you please check again? If the issue persists, could you also provide a screenshot using this tool and provide the link to check further?

    Thank you, and looking forward to helping you.

    Hi Reinelle,

    Thank you for your prompt response, much appreciated 😉

    In trying to solve this problem, I had earlier sent ‘feedback’ to google via their search console, it has taken a little while, but they seem to have addressed/remedied the issue.

    Of course it was solved the minute I contacted you!

    Thanks to yourself and the team for looking into my query, I have had no problems with the Rank Math plugin and am glad that remains to be the case!

    regards, SDB

    Anas
    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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