Hello,
We are so sorry about this.
We have been getting multiple reports of this but we are not able to replicate this issue yet.
Could you be so kind as to share your WP and FTP logins with us (live or staging) so we can try and find out what exactly might be causing this?
We really hope you can help us sort this issue permanently.
Thank you.
Hello,
We have been working on a fix and we have a solution. Since we cannot replicate this issue ourself, we request you to update to the below version of Rank Math by doing the following:
1. Remove Rank Math from WP > Plugins. Don’t worry, all your settings are safe in your database and they will return once you upload the below version.
2. Install this version of Rank Math on your website by uploading it from WP > Plugins > Add New.
Here are the files: https://i.rankmath.com/LsGVoD
Here’s a small video tutorial:
https://i.rankmath.com/T1DqJL
3. Activate the Rank Math plugin after it is done uploading.
4. Go to WordPress Dashboard > Rank Math > Dashboard > Help
Connect to your Rank Math account.
5. Go to WordPress Dashboard > Rank Math > General Settings > Search Console
Re-Authorize your Google Search Console.
That’s it. The issue should not come back.
Do let us know how it goes.
Hello,
We appreciate your patience.
Please ask your hosting to install openssl_encrypt on your server.
Also, we released a quick Beta update to fix the issue.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
Ok I will do it….From last 4 days, I am not getting this problem….
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
We will keep this ticket open for sometime and let us know if the issue arises again.
Thank you.
Hello
Hope you are doing well.
Please update to the latest version, 1.0.45
That should resolve the issue.
If not, please let us know. We are here to assist.
We appreciate your patience and understanding in this matter.
Thank you.
