Google Products Error

#214253
  • Resolved Kula Village

    2 years, 10 months ago

    Rank Math free

    I’ve noticed that 40% of my products now are disapproved on Google with following issues:

    Image Processing failed
    Missing value
    Currency must be the same
    Invalid image encoding

    Now on my live site I don’t see any issues on the front-end so these issues should have something to do with the plugin. I’m also finding several features that don’t work anymore so I’m really struggling here.

    Would you be able to help me fix this?

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Since you have mentioned image processing failed and invalid image encoding, I’m assuming that this issue is happening on Google Merchant Center. Could you please confirm?

    If so, please go through these requirements: https://support.google.com/merchants/answer/6324350 to make sure your images meet each of them.

    If they are all good, please go through the instructions here: https://support.google.com/merchants/answer/6240184?hl=en#zippy= to check and ensure the products have the required image link along with the additional link.

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Google Products Error’ is closed to new replies.