google console and analytics

#481396
  • Hi,
    I ve installed RM soe onmy second website but this time I m unable to set up google analytics and console properly. Recieving mails there is conflict and in the menu there is no save button for inserting and confirming codes for GA.
    any recomendations
    Right now I m having indexing of my site disabled because I m still building it. Can this cause the problem?

    Thanks
    Tomas.
    climbingadventures.cz

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hi,
    The error message apears on both of my sites.
    1. tomaswolf.cz. where I was able to upgrade to latest version
    I havent done anything to the site in past weeks. I have flotheme installed.
    error log
    Error Details
    =============
    An error of type E_ERROR was caused in line 242 of the file /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php. Error message: Uncaught Error: Call to undefined method RankMath\Helper::choices_countries_3() in /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php:242
    Stack trace:
    #0 /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-includes/class-wp-hook.php(307): RankMathPro\Analytics\Analytics->add_country_dropdown3(”)
    #1 /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #2 /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #3 /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/views/search-console-ui.php(98): do_action(‘rank_math/analy…’)
    #4 /data/web/virtuals/300117/virtual/www/domains/tomaswolf.cz/wp-content/plugins/seo-by-rank-math/includes/class-cmb2.php(119): include(‘/data/web/virtu…’)
    #5 /data/web/virtuals/300117/

    And same error on my second page climbingadventures.cz , where I was not able to update to latest version with this message

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    To be honest from the beginning even on tomaswolf.cz I had problem with indexing(i had to manually send it to console) and also RM is not tranfering data from console about keywords. I can see those info in g console but not in RM plug in.
    Thanks

    Hello,

    The error on tomaswolf.cz is coming from the PRO plugin.

    You have opened this ticket with a Free Rank Math account.

    Can you please share the email you used to purchase the PRO subscription?

    The error on climbingadventures.cz is usually caused when you’re updating the PRO plugin but it is not yet connected to your Rank Math account.

    To fix the issue, head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    Once done, update the PRO plugin to its latest version on both websites and that will fix the errors.

    Hope that helps.

    Thank you.

    Hi,
    I followed your guidance and same error.
    my account is i*****************@g********. I m using it on two websites mentioned earlier.
    error log for secon site is here
    problem is that I do not have save button in te webmaster settings. I ve already tryed deactivate uninstall a reinstall, no progress:-(
    currently updatet to latest WP 6.1.1
    Thanks
    Tomas

    Error Details
    =============
    An error of type E_ERROR was caused in line 242 of the file /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php. Error message: Uncaught Error: Call to undefined method RankMath\Helper::choices_countries_3() in /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php:242
    Stack trace:
    #0 /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-includes/class-wp-hook.php(308): RankMathPro\Analytics\Analytics->add_country_dropdown3(”)
    #1 /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)
    #2 /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #3 /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/views/search-console-ui.php(98): do_action(‘rank_math/analy…’)
    #4 /data/web/virtuals/104987/virtual/www/domains/climbingadventures.cz/wp-content/plugins/seo-by-rank-math/includes/class-cmb2.php(119): inclu

    Hello,

    Your account doesn’t have a PRO subscription and the issue is related to the PRO plugin. You will have to update the PRO plugin to the latest version to fix the issue and for that, you need a PRO subscription.

    If you have already purchased the PRO subscription, please share the receipt of your purchase or the last name and email address of your PayPal account or the last 4 digits of the card you used in the sensitive data section so we can assist you further.

    If you don’t have a PRO subscription, you should disable the PRO plugin to fix the issue.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    receipe has been sent in sensitive data

    Hello,

    We can confirm that the website tomaswolf.cz is already connected to your PRO account. However, the climbingadventures.cz website is not yet connected to that account. You would need to reconnect it using the PRO account and see if you are able to update and reconfigure the GSC/Analytics settings.

    If the issue does persist on your end, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi,
    I ve send you wp admin log in sensitive.
    Thanks for help

    Tomas

    Hello,

    I was able to successfully update the Rank Math in your clim...ures.cz website and activated your PRO plugin. Please proceed with reconnecting the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again.

    Please ensure you have checked all the necessary permissions.

    The data should populate your analytics page.

    Let us know how that goes. Looking forward to helping you.

Viewing 11 replies - 1 through 11 (of 11 total)

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