-
I have followed the instructions here to try and get this working but the results are still showing 0 for everything. It is for babydam.com but I use rank math for a few clients and I have the same issue for all my websites
Here is a copy of my system info
### rank-math ### version: 1.0.120 database_version: 1 plugin_plan: Free active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, acf, content-ai, instant-indexing, role-manager, redirections, local-seo, 404-monitor, image-seo refresh_token: Token exists permissions: Search Console: Given rank_math_404_logs: 176 KB rank_math_redirections: 96 KB rank_math_redirections_cache: 64 KB rank_math_internal_links: 96 KB rank_math_internal_meta: 16 KB rank_math_analytics_gsc: 11 MB rank_math_analytics_objects: 32 KB rank_math_analytics_inspections: 176 KB ### wp-core ### version: 6.2.2 site_language: en_GB user_language: en_GB timezone: Europe/London permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 119 dotorg_communication: true ### wp-dropins (3) ### advanced-cache.php: true db.php: true object-cache.php: true ### wp-active-theme ### name: BabyDam V3 (babydam-website-v3) version: 1.0.0 author: Brian Crocker author_website: https://babydam.com parent_theme: none theme_features: core-block-patterns, post-thumbnails, wc-product-gallery-slider, wc-product-gallery-zoom, widgets-block-editor, title-tag, automatic-feed-links, html5, menus, custom-logo, woocommerce, widgets theme_path: /var/www/vhosts/babydam.com/httpdocs/wp-content/themes/babydam-website-v3 ### wp-mu-plugins (1) ### [Smush Pro] - Fix some images are not serving from CDN.: author: Thobk @ WPMUDEV, version: (undefined) ### wp-plugins-active (43) ### Advanced Custom Fields: Font Awesome: version: 4.0.5, author: Matt Keys Advanced Custom Fields PRO: version: 6.1.7, author: WP Engine Ajax Load More: version: 6.1.0, author: Darren Cooney Ajax Load More: Filters: version: 2.1.0, author: Darren Cooney Better Search Replace: version: 1.4.2, author: WP Engine CookieYes | GDPR Cookie Consent: version: 3.1.1, author: CookieYes Defender Pro: version: 4.0.0, author: WPMU DEV Duplicate Page: version: 4.5.2, author: mndpsingh287 Facebook for WooCommerce: version: 3.0.30, author: Facebook Fluent Forms: version: 5.0.7, author: Contact Form - WPManageNinja LLC Fluent Forms Pro Add On Pack: version: 5.0.7, author: Fluent Forms Google Customer Reviews for WooCommerce: version: 2.6.12, author: eCreations Google Listings and Ads: version: 2.5.0, author: WooCommerce Hosting Tools: version: 2.4.4, author: 34SP.com Hummingbird Pro: version: 3.5.0, author: WPMU DEV Hustle Pro: version: 4.8.0, author: WPMU DEV Mailchimp for WooCommerce: version: 3.1, author: Mailchimp MonsterInsights - Dimensions Addon: version: 2.0.8, author: MonsterInsights Team MonsterInsights - eCommerce Addon: version: 8.4.0, author: MonsterInsights Team MonsterInsights - EU Compliance: version: 2.2.7, author: MonsterInsights Team MonsterInsights - Forms Tracking Addon: version: 2.2.8, author: MonsterInsights Team MonsterInsights - Google Optimize Addon: version: 1.5.2, author: MonsterInsights Team MonsterInsights - Media Addon: version: 1.0.9, author: MonsterInsights Team MonsterInsights - Page Insights Addon: version: 1.5.4, author: MonsterInsights Team MonsterInsights Pro: version: 8.18, author: MonsterInsights OptinMonster: version: 2.13.7, author: OptinMonster Popup Builder Team Order / Coupon / Subscription Export Import Plugin for WooCommerce: version: 2.4.9, author: WebToffee Payment Plugins for Stripe WooCommerce: version: 3.3.44, author: Payment Plugins, s******@p***************** Print Invoice & Delivery Notes for WooCommerce: version: 4.7.3, author: Tyche Softwares Product Customer List for WooCommerce: version: 3.1.5, author: Kokomo Product Variation Swatches for Woocommerce: version: 2.3.3, author: ThemeHigh Query Monitor: version: 3.13.1, author: John Blackbourn Rank Math SEO: version: 1.0.120, author: Rank Math Reading Time WP: version: 2.0.13, author: Jason Yingling Smart Coupons For WooCommerce Coupons: version: 1.4.9, author: WebToffee Smush Pro: version: 3.14.1, author: WPMU DEV WooCommerce: version: 7.9.0, author: Automattic WooCommerce Opayo Payment Suite: version: 5.11.0, author: Andrew Benbow WordPress Importer: version: 0.8.1, author: wordpressdotorg WPC Buy Now Button for WooCommerce: version: 1.2.6, author: WPClever WP Fingerprint: version: 2.1.2, author: 34SP.com WPMU DEV Dashboard: version: 4.11.18, author: WPMU DEV WP Store Locator: version: 2.2.240, author: Tijmen Smit ### wp-server ### server_architecture: Linux 4.18.0-425.10.1.el8_7.x86_64 x86_64 httpd_software: nginx/1.25.1 php_version: 8.0.27 64bit php_sapi: fpm-fcgi max_input_variables: 3000 time_limit: 180 memory_limit: 2048M max_input_time: 60 upload_max_filesize: 128M php_post_max_size: 128M curl_version: 7.61.1 OpenSSL/1.1.1k suhosin: false imagick_availability: true pretty_permalinks: true ### wp-database ### extension: mysqli server_version: 10.3.35-MariaDB client_version: mysqlnd 8.0.27 max_allowed_packet: 16777216 max_connections: 151 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /var/www/vhosts/babydam.com/httpdocs/wp-content WP_PLUGIN_DIR: /var/www/vhosts/babydam.com/httpdocs/wp-content/plugins WP_MEMORY_LIMIT: 2048M WP_MAX_MEMORY_LIMIT: 2048M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable
-
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, please follow the steps below to create a troubleshooting log so that we can check the issue further.
1. At first add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );Kindly follow this KB to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us using this tool: https://wetransfer.com/
You can also get in touch with your web host, and they will help you locate the Analytics log file.
Looking forward to helping you.
Thank you.
Hello,
Can you please confirm if the filter code is properly active on your website?
If the code is there, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
We’ve checked your website and found that your Google Analytics Account was not properly connected to Rank Math. We selected the properties from Rank Math > General Settings > Analytics and saved the settings. After that, we manually fetched the data and now it is appearing on your Analytics Dashboard:
We also found that the scheduled action to fetch the data from Google was missing on your site. We’ve created this so that Rank Math can automatically fetch the data from Google.
However, as the data is now appearing on your website, you can remove the filter shared by my colleague above. Otherwise, it will create the analytics log every time the data will fetch.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
The ticket ‘Google Analytics not working on website’ is closed to new replies.