Google Analytics Doesn't Turn On - Support

Resolved Josh
3 years, 3 months ago

Rank Math free

I’m trying to set up Google Analytics in General Settings. It shows my account and property etc. but when I save the page, the little grey dot doesn’t turn green (unlike Search Console). I did not turn on the “install analytics code” button because I have GTM installed on my site already. Is this why the Google Analytics section won’t turn green?

Viewing 8 replies - 1 through 8 (of 8 total)

Michael Davis
3 years, 3 months ago

Rank Math pro

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Please follow these steps:

A. Pre-check List

1. You should not be using Google Analytics v4 or Matomo Analytics.

2. Update to the latest version of Rank Math Free & PRO

3. Ensure that you are logged in to your paid account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

4. Let the process complete and it might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you.

Josh
3 years, 3 months ago

Rank Math free

Just to confirm: it only connects with the Pro accounts?

Danial
3 years, 3 months ago

Rank Math business

Hello,

You can follow the steps without the PRO.

The steps provided are to help you with your issues or determine if its something else.

I hope this resolves your issue.

Uzair
3 years, 3 months ago

Hello,

Sorry for the inconvenience.

I wanted to add that if you are using Firefox, please try saving the changes in another browser.

If that saves the settings, rest assured we are working on a solution for the issues on Firefox.

stevemoviesteve
3 years, 3 months ago

Rank Math free

Uzair,
Thanks. It was entirely a Firefox issue. Tried Chrome. Success! Analytics now connected!

Josh
3 years, 3 months ago

Rank Math free

It was the Firefox issue. Thanks!

Michael Davis
3 years, 3 months ago

Rank Math pro

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

Rank Math
3 years, 1 month ago

Hello,

Thank you so much for your patience and understanding.

Please update to the latest version of the plugins and see if that helps.

If not, please let us know. We are here to assist.