Google Account Connection Issue

#706698
  • Resolved Idle Giveaways

    4 months, 2 weeks ago

    Rank Math free

    Rank Math plugin is not connecting to my Google Account despite trying multiple times and on different browsers (Edge, Chrome, Safari). I even tried to connect a personal Gmail account and there was no change. A screenshot of what continually is displayed is available here: https://imgur.com/a/SAPiVzS

    I’ve attempted all the steps provided by the docs and other previously submitted tickets with no success. Let me know if any additional information is required.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We apologize for the inconvenience you’re experiencing with connecting your Google Account to the Rank Math plugin. We understand that you’ve tried multiple browsers and even a personal Gmail account without success.

    Based on the information you’ve provided, it seems like you’ve already followed the troubleshooting steps provided in our documentation. Since the issue persists, we’d like to take a closer look at this matter.

    To further assist you, please click the “Assign to Human Agent” button below to assign this ticket to one of our support team members. They will review your case and work on resolving the issue with connecting your Google Account to the Rank Math plugin.

    Thank you for your patience, and we look forward to helping you resolve this issue.

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Adetayo

    4 months, 2 weeks ago

    Hello,

    We have checked the screenshot you shared and can see that there is a red dot in Search Console and Analytics which means that you have either not configured the Analytics module properly or have not given it sufficient permissions when connecting to it.

    To make sure that everything works correctly please go through this article to set up the Analytics module: https://rankmath.com/kb/install-google-analytics/

    If however, you are having challenges with this, then follow the steps below to fix it.

    Please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one.

    If you already have verified properties and you’re still unable to connect them – then follow these steps

    1) Remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    permissions

    2) Re-connect to regenerate the auth token from Google

    After that, reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3) Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4) Follow the instructions to sign in with your Google account and allow Rank Math to access your data. https://rankmath.com/kb/connect-your-google-account/

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    The red dot will become green when the Analytics module is configured completely with the required permission.

    We hope this resolves the issue for you.

    If you still face any problems or have any questions, please let us know. We’re always here to help.

    RankBot

    3 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Google Account Connection Issue’ is closed to new replies.